jaya 11 | Privacy Policy and How We Keep Your Data Safe

1 What Data We Collect

When you create an account and use our services on Jaya 11, we collect certain information. This information is only what we need to provide you with a safe and reliable experience — we do not collect anything beyond that.

Data Type	Example	Required?
Identity Information	Full name, date of birth, national ID number	Yes
Contact Information	Mobile number, email address	Yes
Financial Information	Mobile banking number, transaction history	Yes
Device Information	IP address, browser, operating system	Automatic
Usage Data	Gaming history, login times, preferred games	Automatic
Communication Records	Support chats, email correspondence	When Needed

Your password is stored in encrypted form. No Jaya 11 employee can view your password.

2 How We Collect Data

Jaya 11 collects your information in several ways. You have the right to be aware of each method:

Information you provide when filling out the registration form.
Documents submitted during KYC verification.
Device and browser information collected automatically while you use the platform.
Browsing behavior data collected through cookies and similar technologies.
Information provided when contacting our support team.
Transaction data received from the payment gateway.

We will never access your mobile contacts, camera, or microphone without your permission.

3 Purpose of Data Use

We use your data solely for the following purposes and nothing beyond that:

To create, manage, and verify your account.
To process deposits, withdrawals, and other financial transactions.
To provide customer service and support.
To prevent fraud, money laundering, and other illegal activities.
To send personalized offers and bonuses based on your preferences (only with your consent).
For analytics to improve platform performance.
To meet legal obligations and comply with regulatory requirements.

We never sell your data to advertisers or data brokers.

4 Data Sharing Policy

Jaya 11 does not share your personal data with third parties, except in the limited circumstances outlined below:

Payment processors (Mobile Pay, Nagad, Rocket, Bank): only the information necessary to complete a transaction.
Identity verification providers: to complete the KYC process.
Law enforcement agencies: where required by legal order or obligation.
Cybersecurity partners: for technical assistance in fraud prevention.

In all of the above cases, only the minimum necessary data is shared, and all partners are bound by strict confidentiality agreements.

Under no circumstances is your data shared with advertising companies, data brokers, or any third party for commercial purposes.

5 Cookie Policy

Jaya 11's website and app use cookies — small data files stored in your browser that help improve your experience on the platform.

Essential cookies: required to maintain your login session and ensure security — these cannot be disabled.
Performance cookies: to identify which parts of the site need improvement.
Preference cookies: to remember your language, theme, and other settings.
Analytics cookies: used to understand which games or pages you prefer (anonymous).

You can disable non-essential cookies from your browser settings. However, doing so may cause some features to not work properly.

6 Data Retention Period

We do not retain your data longer than necessary. Our general policy is:

Active account data: retained for as long as the account remains active.
Financial transaction records: up to 7 years, as required by law.
KYC documents: retained for 5 years after account closure.
Support conversations: 2 years after the issue is resolved.
Marketing data: deleted immediately upon opt-out.

Once the retention period expires, your data is securely deleted or anonymized.

7 Your Rights

As a Jaya 11 member, you have the following rights regarding your personal data:

Right to Access

You can request to know what personal information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Access

You can request a copy of your data in a readily readable format.

Marketing Opt-Out

You can opt out of promotional messages and notifications at any time.

To exercise any of these rights, email us at support@jaya11.click. We will respond within 30 days.

8 Protection of Minors

Jaya 11 strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal information from minors.

If a parent or guardian discovers that their minor child has created an account on our platform, please contact us immediately at support@jaya11.click. We will promptly close the account and delete all associated data.

Keep minors away from online gaming. Responsible Gaming Learn more on the page.

9 Privacy Policy Updates

Jaya 11 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in advance via email or in-app notification.

Continuing to use the platform after an updated policy is published on this page will be considered your acceptance of the new terms. Please check this page regularly and note the "Last Updated" date.

10 Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please reach out to our Data Protection team:

Email: support@jaya11.click
Live chat: available at the bottom-right corner of the site at all times
Response time: typically within 24–48 hours

Requests for data deletion or export will be processed within 30 days of identity verification.

Jaya 11 Privacy Policy — Your Data Is Completely Safe with Us

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